Article ID : 00206255 / Last Modified : 26/12/2018

When in the cold outdoors, the audio suddenly sounds lower, and the touch sensor control panel malfunctions.

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If there is a sudden change in temperature, such as when going from a warm indoor setting to the cold outdoors, the touch sensor control panel may malfunction. 
When the touch sensor control panel malfunctions the following symptoms may occur:

  • The headset may switch to Quick Attention Mode and the audio may sound lower.
  • The track switches by itself.

In this case restart the headset by

  1. Press and hold the  button for about 2 seconds until the indicator (blue) turns off to turn off the headset.
  2. Press and hold the  button for about 2 seconds until the indicator (blue) flashes to turn on the headset.

1000xm3 power indication