Article ID : 00203700 / Last Modified : 02/11/2018

The touch sensor control panel of my headphones isn't responding

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IMPORTANT: For details on operation method, refer to the instructions manual supplied with the product.

Follow these steps if the touch sensor control panel of your headphones doesn't respond:

  1. On your mobile device, delete the pairing data and then pair the headphones again.
  2. Reset the headphones.
  3. Pair the headphones to another Bluetooth device.
  4. If the touch sensor control panel doesn't respond after performing the steps above, initialize the headphones.

NOTES:

  • When using the headphone cable, only the Quick Attention Mode functions. Connect your headphones to the mobile device using a Bluetooth connection.
  • For connected devices, A2DP (Advanced Audio Distribution Profile) and AVRCP (Audio/Video Remote Control Profile) Bluetooth profiles must be supported. Depending on your app, AVRCP commands may not be supported.
  • Some control and features of your headphones require the Headphones Connect app. For additional information on what you can do with the Headphones Connect app, check the website: https://www.sony-asia.com/electronics/headphones-connect-app.
  • Remove any stickers or similar objects pasted on the touch sensor control panel. Otherwise, the touch senor control panel may not recognize touch operations.