Article ID : 00204935 / Last Modified : 13/12/2018

Using the wireless headphones touch sensor control panel

Applicable Products and Categories of This Article

IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product.

There is a touch sensor control panel in the right housing part of the wireless headphones.
When using the touch sensor control panel, you can perform operations with taps and swipes, without using the buttons on the headphones.

[A]: Touch sensor control panel


You can perform the following operations with the touch sensor control panel.

Listening to ambient sound (Quick Attention Mode)
Operating audio contents (Audio Control)
Functions for phone calls


Listening to ambient sound (Quick Attention Mode)

Quick Attention Mode is a function that makes it easier to hear ambient sound without removing the headphones by lowering the volume of currently playing music, phone calls, and ringtones. This function is convenient for when you want to hear announcements quickly on an airplane, or for making conversation at the register when shopping.

How to use:
Activate Quick Attention Mode by touching the whole touch sensor control panel on the right side of the headphones with your hand.
This function is only active while you are touching the panel. Remove your hand from the touch sensor control panel to end it. 

  • Correct operation example: 
  • Incorrect operation example:

    The touch sensor control panel may not operate correctly if it is not completely covered, or if your hand is not in contact with it.


You can also check the detailed instructions in the following video. (The video uses WH-1000XM3 as an example.)

Tutorial: Learn how to turn captions on or off when watching Internet videos from YouTube


Operating audio contents (Audio Control)

If your Bluetooth device supports device operation function AVRCP (Audio Video Remote Control Profile), it can perform the following operations:
Play, Pause, Next track, Previous track, Fast-forward, Fast-reverse, Volume and etc.

Example of how to operate play and pause music:
Double-tap the center of the housing part (touch it lightly with your finger and remove it quickly, repeating this twice) to play and pause music.


You can also check the detailed instructions in the following video. (The video uses WH-1000XM3 as an example.)

Tutorial: Learn how to turn captions on or off when watching Internet videos from YouTube


Functions for phone calls 

If your smartphone or mobile phone supports HFP (Hands-free Profile) or HSP (Headset Profile), you can perform the following operations by double tapping the center of the housing part (touch it lightly with your finger and remove it quickly, repeating this twice.)


You can also check the detailed instructions in the following video. (The video uses WH-1000XM3 as an example.)

Tutorial: Learn how to turn captions on or off when watching Internet videos from YouTube