Pairing was previously possible, but now the device cannot reconnect.

Check the following.

1. Confirm how the devices you are using are combined.
2. Update the Music center (SongPal) app.
3. Delete device information, and then reattempt pairing.
Related Info

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1. Confirm how the devices you are using are combined.

There is a possibility that the Bluetooth connection is already made with a device that you did not want to connect or the Bluetooth connection is not correctly set.

Please check the following video:

How to switch the Bluetooth pairing connection to a different device

Tutorial:
Learn how to turn captions on or off when watching Internet videos from YouTube

When using more than one Bluetooth device with the headphones or speakers, you may not be able to connect to the intended device. Please confirm how the devices you are using are combined.

• When using NFC-compatible headphones or speakers, or a Bluetooth device.
• When using an Android device (when you do not know whether it is non NFC-compatible or NFC-compatible. 
• When using an iOS device.
  

 

When using NFC-compatible headphones or speakers, or a Bluetooth device.

Touch the NFC mark on the Bluetooth device with the headphones or the speaker again.
Cancel the screen of the mobile device.

     

That concludes the connection.

When using an Android device (when you do not know whether it is non NFC-compatible or NFC-compatible.

Perform the connecting procedure below:

1. Set the speaker or headphones to the pairing mode.
   
   NOTE: The procedure to set to the pairing mode differs according to your device. For details, refer to the manual supplied with the product.
   
   • Example: When pressing the FUNCTION-PAIRING or power button to set to the pairing mode.
   • 1. Turn off the headphones or speaker, and then wait a moment while pressing and holding the Bluetooth or power button.
     2. When the BLUETOOTH indicator or power lamp flashes in red and blue, the device enters the pairing mode.
     3. If passkey is required on the BLUETOOTH mobile device, enter “0000.” “Passkey” may be called “Passcode,” “PIN code,” “PIN number,” or “Password.”
     
     
2. Perform pairing with the Bluetooth device you want to connect.
   NOTE: The operating procedure of Android 6.0 is explained below.
   
   
   
   1. Tap the HOME button.
      
      
      
      
   2. Tap Settings.
      
      
      
      
   3. Tap Bluetooth.
      
      
      
      
   4. Tap the device name displayed in the Bluetooth items.
      
      
      
      NOTE: If the device name is not displayed in the Bluetooth items, there is a possibility that the Bluetooth function is set to off. Set the Bluetooth function to on.
      
      
      
      When pairing is complete, connected is displayed in the Bluetooth device name.
      
      
      
      That concludes the connection.
      
      

When using an iOS device.

Perform the connecting procedure below:

1. Set the speaker or headphones to the pairing mode.
   
   NOTE: The procedure to set to the pairing mode differs according to your device. For details, refer to the manual supplied with the product.
   • Example: When pressing the power button to set to the pairing mode.
   • 1. Turn off the headphones or speaker, and then wait a moment while pressing and holding the power button.
     2. When the power lamp flashes in red and blue, the device enters the pairing mode.
        
        
2. Perform pairing with the Bluetooth device you want to connect.
   
   NOTE: The operating procedure of iOS 10 is explained below.
   
   
   1. Tap Settings on the HOME screen.
      
      
      
      
   2. Tap Bluetooth.
      
      
      
      
   3. Set Bluetooth to ON.
      
   4. Tap the device name displayed in the Bluetooth items.
      
      
      
      NOTE: If the device name is not displayed in the Bluetooth items, there is a possibility that the Bluetooth function is set to off. Set the Bluetooth function to on.
      
      
      
      When pairing is complete, Connected is displayed in the Bluetooth device name.
      
      
      
      That concludes the connection.

 

2. Update the Music center (SongPal) app.

If Music Center (SongPal) is installed on your mobile device, update it to the latest version.
If you are in an environment in which you cannot use the latest version of Music Center (SongPal), try uninstalling Music Center (SongPal) and reconnecting.

 

3. Delete device information, and then reattempt pairing.

If the device information of the headphones or speaker is registered to your mobile device, use the following procedure to delete the device information, then reattempt pairing.

NOTE: For details on operation method, refer to the instructions manual supplied with the product.

When using an Android device
When using an iOS device

When using an Android device

1. Turn off the headphones or speaker.
2. Set the Bluetooth settings on your Android device to ON and delete the device information of the headphones or speaker.
3. Turn on the headphones or speaker.
4. Perform the connecting procedure again.
   For details, refer to the Step 1.

When using an iOS device

1. Turn off the headphones or speaker.
2. Delete the device information of the headphones or speaker registered to your iOS device.
   NOTE: The operating procedure of iOS 10 is explained below.
   1. Tap Settings on the HOME screen.
   2. Tap Bluetooth.
   3. Tap the  mark to the right of headphones or speaker in the device list.
      NOTE: If the device name is not displayed in the Bluetooth items, there is a possibility that the Bluetooth function is set to off. Set the Bluetooth function to on.
   4. Tap Forget this Device, then iOS device will be paring mode.
3. Turn on the headphones or speaker.
4. Perform the connecting procedure again. For details, refer to the Step 1.
   

 

Related Info

For more information regarding Bluetooth connection with Walkman, Headphone, Computer or Sound Bar, refer to:

• Frequently Asked Questions about Bluetooth for audio products.
• How to pair Bluetooth headphones with a source device.
• I cannot pair my headphones or speakers with my computer using the Bluetooth function.