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Sony SupportSound Bars & Surround Speakers

HT-A7000

7.1.2ch Dolby Atmos®/ DTS:X® Soundbar | HT-A7000 / Included components may vary by country or region of purchase: RMT-AH509U, RMT-AH509J

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Connectivity Guide to TV

Learn how to connect your audio & video products to your TV.
*Selected product categories only
Important Information

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Sound Bar Troubleshooting Guide

Save time, fix your Sound Bar Online
  • PUSH POWER / PROTECT / PROTECTOR is flashing in the display of the home audio device.
  • How to reset the Sound Bar

Important Information

  • Opening hours of Sony Service Center will be changed temporarily due to COVID-19 situation (Update 1/10/2021)
  • Game Consoles and Audio/Video Delivery Service
  • Please be informed that Sony Authorized Service Center Udornthani and Korat to be closed from 1st March 2021.
  • Repair Defective Product via Courier Service
  • Find Sony SVC Center / Sony Authorized SVC Center
  • Find Sony SVC Pick Up Point / Sony Authorized SVC Pick Up Point
  • Please be informed that Sony Authorized Service Center Chonburi and Khon Kaen to be closed from 1st May 2020
  • End of support notification for products using the Windows 7 operating system
  • Notice for certain Sony Blu-ray & DVD Players, Home Theater Systems, and A/V Receivers: Temporarily Disabled Internet Services
  • Windows 10 information

Downloads

Support by Sony mobile app

Stay informed about news, software/firmware updates and more!

Release Date
  • Firmware Update to Version 1.279Release Date: 23/05/2022
    23/05/2022
  • Sony | Music CenterRelease Date: 18/05/2022
    18/05/2022

Manuals

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File Size
Release Date
  • Help Guide (Web manual)File size is not provided.Release Date: 10/04/2022
    10/04/2022
  • [PDF]Operating Instructions - For Africa and Middle East(7.22 MB)Release Date: 10/04/2022
    7.22 MB
    10/04/2022
  • [PDF]Operating Instructions - For Asia(except for India)(7.48 MB)Release Date: 10/04/2022
    7.48 MB
    10/04/2022
  • [PDF]Operating Instructions - For Europe and India(3.81 MB)Release Date: 10/04/2022
    3.81 MB
    10/04/2022
  • [PDF]Operating Instructions - For Oceania(3.71 MB)Release Date: 10/04/2022
    3.71 MB
    10/04/2022
  • [PDF]Startup Guide - For Africa and Middle East(1.04 MB)Release Date: 10/04/2022
    1.04 MB
    10/04/2022
  • [PDF]Startup Guide - For Americas, Europe, Oceania, and India(1.02 MB)Release Date: 10/04/2022
    1.02 MB
    10/04/2022
  • [PDF]Startup Guide - For Asia(except for India)(1.11 MB)Release Date: 10/04/2022
    1.11 MB
    10/04/2022

Questions & Answers

  • How do I register a Sony product?
  • Unable to control volume using the multi-room group feature.
  • [VIDEO] How To Connect A Subwoofer Or Wireless Rear Speakers To Your HT-A7000 or HT-A5000 Sound bar
  • [VIDEO] How To Update Firmware On Your HT-A7000 Or HT-A9 Home Theater Systems
  • The 360 Reality Audio icon is not displayed even when I cast (play) the music using 360 Reality Audio compatible streaming app.
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