Article ID : 00285918 / Last Modified : 20/01/2026Print

After the system software update, Video Pro app does not work.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Solution:

    This article is for the Videography Pro application problem after the system software update. 

    You may be facing that Video Pro App is not working correctly after the system software update to [61.1.F.7.81]. 

    Please update to the latest software. [61.1.F.9.2 or later]

    Note: The software release timing may vary depending on market, country or region.

    To mitigate this issue until new software release, please clear storage in application:

    1. Find and tap Settings → Apps → App info. 
    2. Select Videography Pro, then tap Storage & cache → CLEAR STORAGE → OK

    We apologize for any inconvenience.