Sony SupportILCE-7 Series

Article ID : 00343867 / Last Modified : 07/05/2025Print

Notice of Free Repair program for affected CFexpress Type A memory cards of CEA-G series – updated on 22 Jan 2025

    We have identified additional CEA-G320T and CEA-G640T memory cards that are eligible for the free repair program. Please refer to [How to identify affected memory cards] in the notice below.

    26 June 2024

    Thank you for your interest in Sony products.

    We have found issues with some CEA-G series memory cards, where the memory cards are not recognised or the image saving process is not completed in low temperature conditions around the lower limit of the operating temperature (-10 degrees Celsius).

    To address these issues, we are implementing a free repair program for the affected memory cards from 26 June 2024 until 29 June 2029.
    If you have an affected memory card, please contact your local Sony service centre. A list of the Sony service centres can be found on the service centres’ page.

    We apologize for any inconvenience this may have caused and thank you for your understanding and cooperation.

    [Applicable models]
      CFexpress Type A memory card CEA-G series
       CEA-G80T / CEA-G160T / CEA-G320T / CEA-G640T

    [How to identify affected memory cards]
    Please enter the 8 or 9-digit number printed at the back of the product to determine if it’s eligible for the free repair program.

    Updated on 22 Jan 2025: Additional CEA-G320T and CEA-G640T memory cards that are eligible for the free repair program are listed below.

    Model No: CEA-G320T
    8-digit number: 22040001 - 22080110
    9-digit number: 220400010 – 220801100

    Model No: CEA-G640T
    8-digit number: 22080001 - 22100136
    9-digit number: 220800010 - 221001360

    Click here for 8-digit number. (Updated on 22 Jan 2025)
    Click here for 9-digit number.  (Updated on 22 Jan 2025)

    Note: Serial numbers starting with digit 3, either 9-digit (e.g., 3 2xxxxxxx) or 10-digit (e.g., 3 2xxxxxxxx), are not applicable for this program. (Updated on 28 June 2024)

    IMPORTANT: Before sending the memory card for repair, please make sure to back up the contents of the memory card and make sure to erase them from the memory card. Additionally, please note that all content and data on the memory card will be deleted during the repair process.