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Sony SupportAudio & Video

Headphones

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    • Wireless Headphones

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    Headphones Troubleshooting Guide

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    • [VIDEO] How to navigate Sony | Headphones Connect app
    • Protecting the Headphones from accidents or malfunction caused by water / dirt / foreign objects when charging
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    Models: 284

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    • Alphabetical (A to Z)
    • Alphabetical (Z to A)
    • WF-1000XM4
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    • WH-1000XM4
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    • WF-1000XM3
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    • WF-C500
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    • WH-1000XM3
      DownloadsManualsQuestions & Answers
    • WH-1000XM5
      DownloadsManualsQuestions & Answers
    • WF-SP800N
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    • WH-CH700N
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    • WH-CH510
      DownloadsManualsQuestions & Answers
    • WF-SP700N
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    Important Information

    • Opening hours of Sony Service Center will be changed temporarily due to COVID-19 situation (Update 1/10/2021)
    • Game Consoles and Audio/Video Delivery Service
    • Please be informed that Sony Authorized Service Center Udornthani and Korat to be closed from 1st March 2021.
    • Repair Defective Product via Courier Service
    • Find Sony SVC Center / Sony Authorized SVC Center
    • Find Sony SVC Pick Up Point / Sony Authorized SVC Pick Up Point
    • Notice to customers using Wireless Stereo Headset, WI-SP510 - Updated on 25th Nov 2021
    • Please be informed that Sony Authorized Service Center Chonburi and Khon Kaen to be closed from 1st May 2020
    • End of support notification for products using the Windows 7 operating system
    • Notification regarding connection of WF-1000XM3 and devices using iOS13.2 – Updated on 5th Nov 2019

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    • Loud wind noise can be heard from the Headphones.
    • There is no sound from the truly wireless headphones, or sound is only heard from one side.
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