Article ID : 00349873 / Last Modified : 11/03/2025Print

End of support for some Walkman® functions due to Sony | Sound Connect ending support for Android 9

    Thank you for your continued interest in Sony products.

    Sony | Sound Connect (Formerly Sony | Headphones Connect) is scheduled to end support for Android 9 in April 2025.
    As a result, some Portable Music Players (Walkman®) will no longer be able to update to new versions of Sony | Sound Connect after April 2025, and the features supported by the updated new version will no longer be available. 
    However, you will be able to continue using the features you are currently using.

    We apologize for any inconvenience and thank you for your kind understanding and cooperation.

    Applicable Model:
    NW-ZX500 series
    NW-A100 series

    Functions that will no longer be available:
    You will no longer be able to install or update to new versions of Sony | Sound Connect released after April 2025.
    You will no longer be able to use Sony | Sound Connect to connect with new products released after April 2025.