Article ID : 00203072 / Last Modified : 05/10/2018

4K Netflix videos are displayed in 2K when using Bluetooth headphones or audio device.

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If a Bluetooth (A2DP) device is connected, 4K Netflix videos cannot be displayed in 4K. This is a specification of Android TV™.
To watch Netflix videos in 4K, disconnect the Bluetooth audio device or use wired connection.
 

*Android TV is a trademark of Google LLC.