Article ID : 00198601 / Last Modified : 10/05/2018

4K videos are not displayed correctly when Sound Bar is connected to PlayStation4 Pro via HDMI

Applicable Products and Categories of This Article

IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product.

If the image is not displayed correctly on your TV when viewing high definition videos via a PlayStation4 Pro or other video device with the Sound Bar's HDMI set to Enhanced format, check the following HDMI cable specs.

[A]: Check that the HDMI cable used to connect the Sound Bar and the TV is the cable that came with the Sound Bar.
[B]: Check that the HDMI cable used to connect the Sound Bar and the PlayStation4 Pro is the cable that came with the PlayStation4 Pro.
NOTE: When using a video output device that does not come with an HDMI cable, use a "Premium High Speed HDMI Cable with Ethernet that supports 18Gbps".