Article ID : 00189340 / Last Modified : 27/04/2018

Instructions for when you lose the charging case or one side of the headphones (WF-1000X)

How can I purchase just the charging case or one side of the headphones?

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The left and right WF-1000X headphone units and the charging case require connection settings that can only be set at the authorized Service Center.

When the charging case or a headphone is lost, the remaining headset unit(s) and/or charging case can be sent for repair.
Note that the charging case and single units of the headset are not sold separately.

Please send the remaining headset unit(s) and/or charging case to the Service Center. The missing charging case or headset unit is replaced, and the headset will be returned to the customer after completing connection settings.

NOTE: The warranty doesn't cover the cost of replacing the missing items and the replacement of headset/charging case will be subject to a service fee.

Contact the Service Center.