Article ID : 00186796 / Last Modified : 05/07/2019

The headset cannot connect to the Bluetooth device using one-touch connection (NFC).

    Check the following:

    1. Remove the headset from the charging case and make sure that the headset is turned on.
      NOTE: You cannot make a one-touch connection (NFC) when the headset is inside the charging case because the headset is off.

      The image below is an example of WF-1000XM3.

      N-mark
       
    2. Keep the smartphone close to the charging case until the smartphone reacts. If you fail to connect, move the smartphone slowly on the N-Mark of the charging case.
    3. Check that the NFC function of the smartphone is set to on.
    4. If the smartphone is in a case, remove it.
    5. NFC reception sensitivity varies depending on the device. If you repeatedly fail to connect the headset with a smartphone by one touch, connect it to the headset by on-screen operation on the smartphone.