Article ID : 00170145 / Last Modified : 11/04/2018

Cannot display contents such as photos, videos or music in the USB memory on the Album, Video or Music application of the TV.

Applicable Products and Categories of This Article

When a file explorer app such as ES File Explorer is installed, choose the application by following the steps below.

  1. Disconnect and connect the USB memory from the TV.
  2. When a message is displayed on the TV, wait for the message to disappear automatically or select CANCEL with the TV remote.
  3. Select your desired application such as Album.