Sony Support

Article ID : 00184945 / Last Modified : 25/09/2023Print

Why can't I get new channels on my TV?

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    The TV cannot automatically receive new broadcast services. To get new broadcast services, rescan the channels as follows:

    For Android TV™/Google TV™ models:

    1. Open the Settings screen. How to access the Settings
    2. The next steps will depend on your TV menu options:
      • Select Channels & Inputs → Channels → Channel setup → Auto tuning → Digital
        Note: Depending on your model, you may need to enter the pin code after selecting Auto tuning.
      • Select Watching TV → Channel setup → Auto tuning → Digital
      • Select Watching TV → Channels → Channel setup → Auto tuning → Digital
      • Select Watching TV → Channels → Channel setup → Digital setup → Digital tuning → Digital auto tuning
      • Select Channel setup → Digital setup → Digital tuning → Digital auto tuning

    For models below:

    KLVxxP4xxB Series, KDxxS9xxxB Series, KDLxxW5xxB Series, KDLxxW6xxB Series, KDLxxW7xxB Series, KDLxxW8xxB Series, KDLxxW9xxB Series, KDxxX8xxxB Series, KDxxX9xxxB Series, XBRxxX8xxB Series, XBRxxX9xxB Series, W70C series and W78C series

    1. Press the HOME button on the remote control.
    2. Select Settings.
    3. Select Digital Set-up.
    4. Select Digital Auto Tuning.

    For other models:

    Select the procedure below that corresponds to your TV.

    Step A

    1. Press the HOME button on the remote control.
    2. Select Settings.
    3. Select System Settings.
    4. Select Channel Set-up.
    5. Select Digital Set-up.
    6. Select Digital Tuning.
    7. Select Digital Auto Tuning.
    8. Select OK.

    Step B

    1. Press the HOME button on the remote control.
    2. Select Settings.
    3. Select Preferences or System Settings.
    4. Select Channel Setup.
    5. Select Auto Program or Auto Tuning.
    6. Select OK.