Article ID : 00106322 / Last Modified : 01/11/2018

App icons such as YouTube are not being displayed on the apps screen.

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Note: As of the 20th of April 2015, Google's YouTube app will no longer be supported on certain Sony products. You can find out more via this official statement from Google.

Regrettably we are unable to offer a solution for this termination of service on the affected models themselves. However, there are still plenty of ways for you to enjoy watching YouTube. You can find out more solutions to access YouTube

Make sure that the TV is connected to the Internet, and then refresh the Internet content.

NOTE: If an error appears when accessing a service such as YouTube, follow the instructions in the Q&A below:
An error is generated when accessing or updating Internet contents.

  1. Make sure that the TV is connected to the Internet.
    If your Internet connection has a problem, app icons may disappear.
    Refer to the following Q&A to diagnose connection issues:
    The BRAVIA TV cannot be connected to the internet.
  2. Refresh the Internet content.
    App icons may disappear just after purchase, a TV reset, or a new service/content update.
    1. Press the HOME button on the remote.
    2. Select Settings.
    3. Select System Settings.
      NOTE: For the models released in and before 2014, skip the step 3 and 4.
    4. Select Set-up.
    5. Select Network.
    6. Select Refresh Internet Content.
    NOTE: If an error appears while refreshing, follow the instructions in the Q&A below:
    An error is generated when accessing or updating Internet contents.
  3. Reset the TV.
    App icons may disappear when the TV is suffering a glitch.
    Refer to the following Q&A to perform a factory reset and initialize the settings:
    How to reset the television to the original factory settings.