Article ID : 00106678 / Last Modified : 11/04/2018

The buttons on the car stereo do not function or respond.

Applicable Products and Categories of This Article

If you are not able to get any of the buttons on the front panel of the car stereo receiver to function or respond, follow these steps to try to resolve this issue:

IMPORTANT: If model-specific information is needed to complete these steps, refer to the operating instructions supplied with the product.

  1. If the car stereo has a detachable faceplate, clean the metal contacts with a cotton swab lightly dipped, not saturated, with rubbing alcohol.

    WARNING: There is a risk of personal injury. For safety, before cleaning the connectors, turn off the engine and remove the key from the ignition switch.

  2. If the vehicle has an ACC, turn it off and on again.
  3. Reset the car stereo by pressing the RESET  button.

If the issue is still unresolved, service may be required.