รีวิวผลิตภัณฑ์

สวัสดีค่ะคุณลูกค้า

โซนี่ต้องขออภัยเป็นอย่างสูงสำหรับความไม่สะดวกและประสบการณ์การใช้งานที่ได้รับในครั้งนี้นะคะ

ทางเราขอน้อมรับคำติชมและข้อเสนอแนะเกี่ยวกับดีไซน์รวมถึงการใช้งานของรุ่น WI-C100 นี้ เพื่อส่งต่อไปยังทีมพัฒนาผลิตภัณฑ์ในการปรับปรุงและพัฒนาคุณภาพในรุ่นต่อๆ ไปให้ดียิ่งขึ้นค่ะ

โซนี่หวังเป็นอย่างยิ่งว่าจะได้มีโอกาสดูแลและมอบประสบการณ์ที่ดีที่สุดให้แก่คุณลูกค้าอีกครั้งในโอกาสต่อไปนะคะ ขอบคุณค่ะ

Hi there,
Thanks for the feedback. We're so sorry to hear about what happened to your headphones. We completely understand why you're disappointed.

We really appreciate you bringing this issue with the button covering to our attention. While our warranty strictly covers technical defects rather than physical wear and tear or accidental damage, we still take your feedback about the material quality seriously. We want to build things that last, and your experience helps us do better.

We appreciate you giving Sony a chance with this product, and we truly hope to earn your trust back in the future.

Warm regards,
Estefany

Hi Msau!
Thanks so much for sharing your review with us.

It brings us great satisfaction to hear that your WI-C100 headphones have survived years of hard work and heat! It is awesome that they are still going strong even after everything you've put them through.

It means a lot to know that you'd choose Sony all over again!
Warm regards,
Estefany

Hi,

Thank you for your feedback.

We're sorry to hear about your experience with your WI-C100, and that the headset didn't meet your expectations. This is not the experience we aim to provide, as we continuously strive to deliver the best quality possible.

Please make sure to follow the steps at this link to wear and adjust the headset for your maximum comfort and fit: https://cutt.ly/otFEcBwJ

Additionally, we'd like to highlight that the headset turns off automatically due to low battery. In this case, make sure to fully charge the headset before using it, following the steps here: https://cutt.ly/3tFEmq0l
To check the remaining battery charge, you can follow the steps here: https://cutt.ly/ZtFEmckQ

In case the issue happens while the headset is charged, please try the steps below:
1. Update the headset to the latest version using this link: https://cutt.ly/rtFEQuKl
2. Reset the headset by following the steps here: https://cutt.ly/StFEQxAc
3. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/MtFEQTzy

Furthermore, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).

Menna @Sony Support UK

Hi Butterbean!
Thanks for your feedback and for sharing your experience with the WI-C100 headphones. We’re glad to hear you love the battery life and sound quality.

At the same time, we’re sorry to hear about the connection issues you’re facing after upgrading to Windows 11.

To help resolve this, please try the following steps:

-Reset your headphones by connecting the headset to an AC outlet and pressing the (volume +) button and the (volume –) button simultaneously.
https://helpguide.sony.net/mdr/wic100/v1/en/contents/TP1000541012.html

-If that doesn’t work, perform a factory reset by turning off the headset, then pressing and holding the (power) button and the (volume –) button for about 7 seconds.
https://helpguide.sony.net/mdr/wic100/v1/en/contents/TP1000541013.html

For additional recommendations, please visit this link: https://helpguide.sony.net/mdr/wic100/v1/en/contents/TP1000534702.html

If the problem continues, don’t hesitate to contact our support team for further assistance at https://www.sony.net/support-contact

Thanks for considering Sony and letting us know about these issues.
Warm regards,
Estefany

Hi,

Thank you for your feedback.

We're sorry to hear that the sound quality of your WI-C100 didn't meet your expectations. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality.

You can use the Sound Connect app to adjust the bass level following the steps at this link below: https://cutt.ly/9rm6efMR

Regarding the sound issue, please make sure to follow the steps here and test again: https://cutt.ly/qrm549d0

If the issue remains, follow the steps below:
1. Make sure that the headset is updated by following the steps here: https://cutt.ly/rrnhRq3Y
2. Reset the headset by following the steps here: https://cutt.ly/IrnhRhRH
3. Initialize the headset by following the steps here: https://cutt.ly/TrnhRTLF

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK