VAIO Overseas Service offers you with repair services at no charge* in designated countries for one year from the date of purchase of your VAIO PC.

This service is specially offered** to owners of VAIO notebook computers who have purchased from Sony VAIO official distribution in Sony Thai Co., Ltd.

*Please Terms and Conditions for repair details.

**You can purchase this Service only within 30 days after the date of purchase of the Product.


  1. How to purchase this Service?
  2. Designated countries in which this Service is available
  3. Price of this Service
  4. Details of Service Procedure
  5. Terms and Conditions for VAIO Overseas Service.
  6. FAQ
  7. Applicable models
1. How to purchase this Service?
  • You can purchase this Service only within 30 days after the date of purchase of the Product.
  • It is necessary to bring VAIO set upon purchasing VOS.
  • It is necessary to has applicable Model and Serial number information for conditions checking.

You can purchase the Service at Sony Thai Official Channels (only together with the applicable model):-

  • Sony Style Siam Paragon
  • Sony Universe Emporium
  • Sony Universe Bangkapi
  • Sony Universe Silom
  • Sony Universe Bangkae
  • Sony Universe Ngamwongwan
  • Sony Service Center - Petchburi Branch
  • Sony Service Center - Pinklao Branch

You can contact for more information about channel locations by calling:
Customer Contact Centre
Sony Customer Information Center
Telephone: 0-2715-6100
Hours of Operation: 09:00-17:30 MON - SAT

After the purchase of the Service, you will receive the Terms and Conditions of the Service and Service Guide.


2. Designated overseas countries in which this Service is available

North America: US, Canada
Asia: Japan, Hong Kong, South Korea, Taiwan, Malaysia, Thailand
Oceania: Australia, New Zealand
Western Europe: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Ireland, Liechtenstein, Luxemburg, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom
Middle East: United Arab Emirates, Saudi Arabia


3. Price of this Service

THB 1,990.00
1,990.00 THB (Price is inclusive of VAT 7%)

4. Details of Service Procedure

*The VAIO Overseas Service logo sticker sent by Sony must be placed on the computer and contains an actual date of purchase (or registered date) in order to obtain this service.

1) Service Request - Contact to Local Call Center

2) Service Procedure


(2) In case of for-fee repair
  • When VOS sticker is not placed on the computer
  • When VOS sticker does not contain a purchase date or When the VOS sticker is recognized with a false purchase date.
  • Cosmetic damages
  • Damage due to:
    • - Accident, misuse, abuse, negligence, commercial use or modifications of the Product
    - Improper operation or maintenance of the Product
    - Connection to improper voltage supply
    - Dropping or hitting the Product
    - Acts of God
    - Attempted repair by any party other than a SONY authorized personal computer service facility
  • Malfunction resulting from the use of the Product in conjunction with accessories, products or ancillary or peripheral equipment
  • Request to ship the Product outside of the region in which the repair is requested
  • Factory applied serial number has been altered or removed from the Product

Depending on the nature of the problem, it may be necessary to charge for the repair (more details available in the Terms and Conditions)
In such a case, Sony will take the following actions.


Step 1

    Sony will contact you before beginning the repair and inform you of the estimated repair charge.

Step 2

    You can choose from the following options:

    Repair

    A) Charges related to the repair may be different from what is charged in Singapore due to exchange rate, spare parts price, etc.
    B) Method of repair fee payment depends on the country in question.
    C) Repair fee will be charged in the local currency of the country in which the VAIO PC has bee checked-in.

    Do Not Repair

    A) Sony will deliver the unrepaired VAIO PC to the location that you had previously informed the service centre of.
    B) Method of shipping fee payment depends on the country of the service centre.
    C) Shipping fee will be charged in local currency**
    * Available payment method may differ by each country, please check with the local service center for payment details

Available Payment method in each country* In Thailand : by credit card - American Express, Visa, MasterCard, JCB, DinerClub, BE1ST, Cash.

In US: by credit card only - American Express, Visa and MasterCard.
In Canada / In Japan / In Western Europe: by credit card only - Visa and MasterCard.
In Australia: Visa, MasterCard, BANK, American Express, cash.
In Malaysia: Visa, NETS, cash.
In Hong Kong: Visa, MasterCard, cash.
In New Zealand: Visa, MasterCard, American Express, cash.
* According to the policy of the credit card company, your passport number may be required to proceed with the payment.

5. Terms and Conditions for VAIO Overseas Service

6. FAQ

7. Applicable models

Current models on sale through VAIO official distribution channel.

1. VGN-A59GP
2. VGN-A60GP
3. VGN-TX27GP
4. VGN-TX26SP
5. VGN-TX17GP
6. VGN-TX16SP
7. VGN-SZ17SP
8. VGN-SZ14SP
9. VGN-S68SP
10. VGN-FE17SP
11. VGN-FE14SP
12. VGN-FS48SP
13. VGN-FJ68SP
14. VGN-FJ67SP