Article ID : 00091451 / Last Modified : 19/02/2019

(Wireless) Connection diagnosis results are displayed as Not accessible (or Failed), Failed, Failed.

    The connection diagnosis test from the TV menu displays not accessible or Failed and the built-in wireless LAN of the TV (or USB wireless LAN adapter UWA-BR100) does not operate.

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    Please try the following steps.
    When you are using built-in wireless LAN:
    When you are using USB wireless LAN adapter UWA-BR100:


    When you are using built-in wireless LAN:

    1. Check the built-in wireless function is activated.
      • For Android TV™ models
        1. Press the HOME button on the remote control.
        2. Select  Settings.
        3. Select Network.
        4. Select Advanced settings.
        5. Select Built-in Wi-Fi.
        6. Set Built-in Wi-Fi to On.
      • For other TV models released in and after 2015
        1. Press the HOME button on the remote control.
        2. Select Settings.
        3. Select System Settings.
        4. Select Set-up
        5. Select Network.
        6. Select Built-in Wi-Fi.
        7. Select On.
      • For models released in and before 2014
        1. Press the HOME button on the remote control.
        2. Select Settings.
        3. Select Network.
        4. Select Built-in Wi-Fi or Built-in Wireless LAN.
        5. Select On.
    2. Perform a power reset on the TV.
      For Android TV models: How to reset an Android TV?
      For other TV models: How to perform a power reset on a Sony television.
       
    3. Carry out the connection diagnosis anew.
      If other diagnosis results are displayed, please try an individual solution.

    When you are using USB wireless LAN adapter UWA-BR100:

    1. Disconnect UWA-BR100 from the TV.
    2. Turn off the power supply of the TV by remote controller and disconnect the power cord (mains lead).
    3. Connect the power cord (mains lead) again and turn on the power supply.
    4. Connect UWA-BR100 again.
    5. Carry out the connection diagnosis anew.

      If the issue is still unresolved, your TV or UWA-BR100 may need to be repaired.

      If other diagnosis results are displayed, please try an individual solution.


    *Android TV is a trademark of Google LLC.