Article ID : 00199663 / Last Modified : 03/08/2018

ERROR: TVP-830 when trying to access the Netflix video-on-demand app.

    Follow the steps below if you see a TVP-830 error when trying to view a video using the Netflix video-on-demand feature:

    NOTE: Because each of these steps represents a possible solution to this issue, check to make sure that the error is still appearing after completing each step.

    1. Make sure that your Internet video device is connected to a high-speed Internet connection.

      NOTE: We recommend that the Internet connection being used is providing the following Internet connection speeds :

      • 2.5 Mbps or higher for viewing standard definition (SD) content
      • 10 Mbps or higher when watching high definition (HD) content
    2. Reset all of the network equipment such as the modem and router by powering off for 1 minute.
    3. From the menu of the Internet video device, perform a Refresh Internet Content.
      NOTE: This step is not necessary on an Android TV.
    4. If the other Internet Video channels are working, there may be a problem with the link between your device and Netflix. Follow these steps to re-link your device with Netflix:
      1. Unlink your Netflix account  from your Internet video device.
      2. Link the Internet video device  to your active Netflix account.
      3. Access Netflix channel on your Internet video device.