Article ID : 00228211 / Last Modified : 21/06/2019

Files stored in the SD card of a mobile phone connected via USB are not found even when searching from the TV’s Home Menu.

    IMPORTANT: This article only applies to specific products. Please check the Applicable Products of this article.
    For R3C_R30D_R32D_R35D_R3E_R3F_R3G series, only models released in 2017 and 2018 are applicable.

    The following conditions are required to use this feature.

    • A mobile phone that supports the media transfer mode (MTP) function
    • Software update

    For information on how to update, refer to: How to perform a software update