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Sony SupportLCD TVs (BRAVIA)

KD-65X7000G

X70G | LED | 4K Ultra HD | High Dynamic Range (HDR) | Smart TV / Included components may vary by country or region of purchase: RMT-TX300P, RMT-TX300E, RMT-TX300T

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DownloadsManualsQuestions & Answers

TV Troubleshooting Guide

Save time, fix your TV online with this easy guide
Important Information

Popular Topics

Get Help With Video Streaming Services

Setup and troubleshoot your favorite video apps like YouTube, Netflix, Amazon etc.
2019 Sony Smart TV Interactive Guide
Find out how to set up digital channels, configure Wi-Fi, manage Apps and many more.
  • 2019 Sony Smart TV Interactive Guide
  • Wall mounting - compatible Wall-Mount Brackets and screw hole distance measurements for BRAVIA TV (2015-2022 models)
  • Having trouble with your remote? Here are the five most common causes and how to solve them

TV Connectivity Guide

Get help connecting to a home network, other devices, screen mirroring and troubleshooting.

Sound & Audio

Get help with audio settings and troubleshooting.

Picture, Screen & Flashing Lights

Get answers to common questions like lines on the screen, no picture and image quality.

Important Information

  • Opening hours of Sony Service Center will be changed temporarily due to COVID-19 situation (Update 22/7/2022)
  • Please be informed that Sony Authorized Service Center Udornthani and Korat to be closed from 1st March 2021.
  • Repair Defective Product via Courier Service
  • Termination of Photo Sharing Plus on Sony 2017 through 2020 BRAVIA Non-Android TVs
  • Find Sony SVC Center / Sony Authorized SVC Center
  • Find Sony SVC Pick Up Point / Sony Authorized SVC Pick Up Point
  • Please be informed that Sony Authorized Service Center Chonburi and Khon Kaen to be closed from 1st May 2020
  • End of support notification for products using the Windows 7 operating system
  • Notice for certain Sony BRAVIA LCD TVs Repeated Reboot and Temporary Disabled Internet Services

Downloads

Looking for Firmware / Software Update of your TV?

Find out where to find and how to update here.

Support by Sony mobile app

Stay informed about news, software/firmware updates and more!

Release Date
  • Firmware update to v1.921 for Asia PacificRelease Date: 21/06/2022
    21/06/2022

Manuals

  • Arabic
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File Size
Release Date
  • Help Guide (Web manual) - Hong KongFile size is not provided.Release Date: 29/09/2020
    29/09/2020
  • Help Guide (Web manual)File size is not provided.Release Date: 29/09/2020
    29/09/2020
  • Help Guide (Web manual) - Hong KongFile size is not provided.Release Date: 29/11/2019
    29/11/2019
  • Help Guide (Web manual) - TaiwanFile size is not provided.Release Date: 29/11/2019
    29/11/2019
  • [PDF]Startup Guide(567 KB)Release Date: 15/08/2019
    567 KB
    15/08/2019
  • [PDF]Reference Guide(390 KB)Release Date: 21/01/2020
    390 KB
    21/01/2020
  • [PDF]Reference Guide(901 KB)Release Date: 28/04/2019
    901 KB
    28/04/2019
  • [PDF]Wall-Mount Bracket: SU-WL450(6.42 MB)Release Date: 11/04/2019
    6.42 MB
    11/04/2019
  • [PDF]Safety(1.23 MB)Release Date: 15/06/2021
    1.23 MB
    15/06/2021

Questions & Answers

  • BRAVIA TV Troubleshooting Guide
  • How do I register a Sony product?
  • What is Screen Mirroring and how do I use it with my Sony TV?
  • Setup and Troubleshoot Netflix
  • How to connect the BRAVIA TV to a network using a wireless connection (Wi-Fi network)
  • Netflix errors messages and error codes
  • How to determine which version of the Netflix app is on my Sony device?
  • Network Services / Apps Status (Netflix, Amazon Video, YouTube, Spotify)
  • What are the compatible HDR formats on my TV (other than Android TV™)?
  • Internet streaming videos stop, pause, buffer, or the picture and sound quality is poor.
  • The Netflix icon is missing.
  • Will My TV Output Dolby Digital Plus Audio While Streaming on Netflix App?
  • When streaming Netflix Ultra HD, the image is not in 4K.
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