Casting from mobile devices or computers to the TV fails.
Each of these steps represents a possible solution to this issue, check to see if the issue is resolved after completing each step.
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Make sure that your device and the TV are connected to the same home network.
- Make sure the Google Cast Receiver or Chromecast built-in app is not disabled in Android TV™.
- Press the HOME button on the remote control.
- Select
Settings.
- The next steps will depend on your TV menu options:
- Select Apps — See all apps — Google Cast Receiver or Chromecast built-in — Enable. (Android™ 9)
- Select Apps — Google Cast Receiver or Chromecast built-in — Enable. (Android 8.0 or earlier)
- Clear data on Cast function apps, Android System WebView and Chromecast built-in.
- Press the HOME button on the remote control.
- Select
Settings.
- The next steps will depend on your TV menu options:
- Select Apps — See all apps — Cast function apps — Clear data — OK. (Android 9)
- Select Apps— Cast function apps — Clear data — OK. (Android 8.0 or earlier)
- Do the same for Android System WebView and Chromecast built-in as well.
- For Cast function apps, refer to: https://www.google.com/chromecast/built-in/apps/
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Reset the TV.
For how to reset the TV, refer to: How to restart (reset) an Android TV? -
Restart the device.
NOTE: For a mobile device, temporarily turn off the mobile device, and wait approximately one minute before turning it back on. -
Update the TV to the latest software.
For how to update, refer to: How do I perform Firmware/ Software Updates for my Android TV? - Use the following procedure to uninstall updates for Android System WebView and Chromecast built-in.
After uninstalling the updates, reset the TV and update these two apps to the latest version.- Press the HOME button on the remote control.
- Select
Settings.
- The next steps will depend on your TV menu options:
- Select Apps — See all apps — Android System WebView — Uninstall updates — OK. (Android 9)
- Select Apps — Android System WebView — Uninstall updates — OK. (Android 8.0 or earlier)
- Do the same for Chromecast built-in as well.
- After uninstalling the updates, reset the TV.
- Update the two apps above to the latest version from the Google Play store.
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From My Apps in the Google Play Store app, update all of the apps installed in the TV to the latest version.
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Make sure that your device and the TV have the correct time settings.
To set the date and time of the TV, refer to the following: How to adjust the date and time -
For mobile device only: Terminate the Chromecast-enabled (Google Cast-enabled) app on the mobile device, and restart it.
NOTE: For details on how to terminate and restart apps, refer to the instructions manual of your mobile device. -
Restart the wireless router. (Unplug the router, and wait approximately one minute before reconnecting the power.)