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Sony SupportAndroid TV | Google TV (BRAVIA)

KD-49X8500H

X85H | 4K Ultra HD | High Dynamic Range (HDR) | Smart TV (Android TV) / Included components may vary by country or region of purchase: RMF-TX500T, RMF-TX500P

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TV Troubleshooting Guide

Save time, fix your TV online with this easy guide
Important Information

Popular Topics

Get Help With Video Streaming Services

Setup and troubleshoot your favorite video apps like YouTube, Netflix, Amazon etc.

BRAVIA TV Apps Troubleshooting Guide

Learn how to solve some common issues you may have with apps on your TV.
  • Android Pie Interactive TV Guide
  • Find what you are looking for...manuals, firmware, drivers, specifications and more
  • Wall mounting - compatible Wall-Mount Brackets and screw hole distance measurements for BRAVIA TV (2015-2020 models)
  • Having trouble with your remote? Here are the five most common causes and how to solve them

TV Connectivity Guide

Get help connecting to a home network, other devices, screen mirroring and troubleshooting.

Sound & Audio

Get help with audio settings and troubleshooting.

Picture, Screen & Flashing Lights

Get answers to common questions like lines on the screen, no picture and image quality.

Important Information

  • Please be informed that Sony Authorized Service Center Udornthani and Korat to be closed from 1st March 2021.
  • Repair service by parcel couriers service
  • Sony Service Center will temporary refrain TV Home Services in Samutsakhon
  • Find Sony SVC Center / Sony Authorized SVC Center
  • Find Sony SVC Pick Up Point / Sony Authorized SVC Pick Up Point
  • Termination of "Google Play Music" and account transition to "YouTube Music" on Sony Android TVs
  • Please be informed that Sony Authorized Service Center Chonburi and Khon Kaen to be closed from 1st May 2020
  • Sony Service Center will temporarily be changed the opening hours due to the COVID-19 situation (Update 5/6/2020)
  • End of support notification for products using the Windows 7 operating system

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Release Date
  • Firmware update to v6.5042 for Asia PacificRelease Date: 23/02/2021
    23/02/2021
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