Article ID : 00268586 / Last Modified : 14/09/2021

Camera and Lens Delivery Service

    This service is available for both products that are in and out of the warranty period. Customers can contact to Customer Contact Center Tel. 02-715-6100 or Line ID : @sonythai and request a pick up / delivery services of the repair product.

     Customer information to be provided

    • Name-Surname, Telephone number or Line ID
    • Pick up / Delivery Address
    • Product model and serial number
    • Product Symptoms / Problem

    This service is for Full-Frame Cameras and G & GM Lenses

    • Full-Frame Camera Model ILCE-1, ILCE-7 Series, ILCE-9 Series
    • G Lens & GM Lens. Please check eligible models Click here

               This service is limited to a maximum of 2 units (All category included) per service 1 time

    Pick up / Delivery Service Fee

    • Products with In warranty period : Free of charge.
    • Products with Out of warranty period : On charges of 450 Baht/unit (excluding VAT).

    Services coverage area in Bangkok and vicinity (Samut Prakan, Nonthaburi, Pathum Thani, Nakhon Pathom, Samut Sakhon).

    Repair Service Fee

    • Service fee in case of out of warranty conditions. Sony will update and inform the cost for the repair to customers, consisting of labor costs, spare parts costs (if any), and pick up.
    • The repair time depends on the symptoms of the product and the availability of spare parts at service center.

    This service is start from 15 September 2021 to 31 March 2022.