Article ID : 00256821 / Last Modified : 08/06/2023Print

Repair Defective Product via Courier Service

    If the customer want to use the repair service through parcel couriers service. Please contact Sony Thai Information Center at Tel. 02-7156100 or Line ID @ sonythai to obtain the form.

    Please take photos of the product following the sample link here as evidence before sending the product to Sony service center.


    Applicable product types

    • Headphones

    • Compact Cameras (Only DSC-W Series and DSC-WX Series)

    • Portable Music Players

    • Digital Voice Recorders (Only ICD Series)

    • Mobile Phones

    • PlayStation® (Only Wireless Controller within Warranty period from Sony)

    Note: for other product categories, this service is not applicable yet.

    Service Charge and Spare Parts

    • The product within warranty period.

    • Free of charge of repair and spare parts. “Unless, the checking is found to be out of warranty, the staff will be contact you again”

             Note: Please provide evidence such as Receipt by put it inside the parcel box or check the warranty period through My Sony.

    • The product out of the warranty period.

    • For products that more than 3 years, please check the availability of spare parts before repairing. Please contact Sony Contact Center at 0-27156100 or click on Contact Us.
    • Cost of repair estimation, our staff will contact the customer for repairing cost estimation and approval before repairing the product.

    Registered parcel delivery service fee

    The customer must pay for delivery fee. Customer may consider to purchase additional in-transit warranty at the couriers service point (please contact at couriers service point for more detail) These delivery fee and in-transit warranty do not cover the terms of the product warranty.

    For return, the delivery fee will be paid by Sony Service Center.

    Check other service rates

    For further questions, please contact Customer Contact Center at 0-2715-6100 or click on Contact Us.