Article ID : 00268590 / Last Modified : 29/10/2021

Game Consoles and Audio/Video Delivery Service

    This service is available for the products that are In and Out of the warranty period. Customers can contact to Customer Contact Center Tel. 02-715-6100 or Line ID : @sonythai and request a service pick up / delivery of the repair product.

    Customer information to be provided

    • Name-Surname, Telephone number or Line ID
    • Pick up / Delivery Address
    • Product model and serial number
    • Product Symptoms / Problem

    This service is for products

    • Game Console
    • Audio players
    • Video players

              This service is limited to a maximum of 2 units ( All category included ) per service 1 time

    Pick up / delivery Service Fee

    • On charges of 450 baht / unit (excluding VAT) for both In and Out of warranty period.

    Services coverage area in Bangkok and vicinity (Samut Prakan, Nonthaburi, Pathum Thani, Nakhon Pathom, Samut Sakhon).

    Repair Service Fee

    • Service fee in case of out of warranty. Sony will update and inform the cost for the repair to customers, consisting of labor costs, spare parts costs (if any), and pick up.
    • The repair time depends on the symptoms of the product and the availability of spare parts at the service center.

    This service is start from 15 September 2021 to 30 November 2021