Article ID : S500022573 / Last Modified : 11/04/2018

How to resolve if remote control does not function?

The remote control does not function.

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Each of the step below may represent a possible resolution for the symptom.
  1. Too far from the unit.
    Move the remote commander closer to the remote sensor on the system to perform remote operations.
  2. Obstacles in front of the remote sensor.
    Remove the obstacle blocking the remote sensor.
  3. The battery of the remote commander is depleted.
    Replace with a new battery.
  4. Strong light source near the remote sensor (such as direct sunlight or fluorescent light of high-frequency lighting).
    Do not place the system near a strong light source.
  5. Cannot select iPod as source.
    Press iPod to select iPod as the source, the iPod indicator will light up when the button is pressed.