Article ID : 00260307 / Last Modified : 02/04/2021

The microphone is connected to a device, but there is no sound.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Check the following points.

    • The microphone jack of the connected device (computer or smartphone) must support the plugin-power method of supplying power. Check the specifications of the connected device.
      NOTE: Plugin-power is a method of supplying power from the recording device to the microphone.
    • This unit is equipped with a 3-pole stereo mini plug. No sound is output when the connected device has a 4-pole microphone jack. Use a commercially available microphone conversion cable (one that converts from 3-pole female to 4-pole male).