Article ID : 00257527 / Last Modified : 19/02/2021

The fingerprint functionality is lost after upgrade to Android 11. What can I do?

    This article is for the "Fingerprint" problem after Android 11 upgrade. 

    Solution

    We apologize for any inconvenience.  

    You may be facing a problem that you cannot find out the fingerprint function after Android 11 upgrade. 

    We have acknowledged this issue and been working to fix it as soon as possible.

    Meanwhile, please try to restart your Xperia phone as follows until the fixed software is released. 

    To restart your device

    1. Long press the power key. 

    2. In the menu that opens, tap 'Restart'. The device restarts automatically. 

    Note: If restarting the device doesn't help, please try to force restart your device.

    To force restart your device

    1. Long press the power key and the volume up key at the same time until your device vibrates and then release the keys. The device restarts. 

    Note: Your Xperia phone may fail to restart if the battery level is low. Connect your device to a charger and try restarting again.