Thank you for your continued interest in Sony products.
Sony has discovered that some units of WI-SP510 may not be able to power on due to water corrosion issues within the unit body structure.
To address this issue, we are implementing a free repair program for the affected units. This free repair program will remain available until November 30th, 2022 (updated on 25th Nov 2021).
[Affected Serial Number]
To determine if your product may be affected, please validate the serial number via the link that corresponds to the country/region where the product was purchased from:
- Hong Kong
- Middle East & Africa
- New Zealand
[How to check the model name and serial number]
The model number is located on the built-in rechargeable battery.
The serial number is printed on the right side earbud.
[Period for Free Repair]
Until November 30th, 2022 (updated on 25th Nov 2021).
If you have an affected product, please contact your local Sony service centre. A list of the Sony service centres can be found in the service centres’ webpage.
We apologize for any inconvenience caused and thank you for your kind understanding and cooperation.