Article ID : 00182419 / Last Modified : 16/08/2017

Free Repair Program for VAIO Fit 11A Personal Computer

Applicable Products and Categories of This Article

2014-04-24

 

Dear Valued Sony VAIO Customer

This is an update to our announcement titled “Request to Stop Using VAIO Fit 11A Personal Computer,” on April 11, 2014, in which we advised that we were identifying those affected VAIO Fit 11A PCs by serial numbers, and developing a program either to repair or replace them at no charge or to refund the purchase price for the affected PCs.

 

As safety is our primary concern, we again request that if you have one or more of the VAIO Fit11A PC models listed below, please immediately discontinue using it, shut down and unplug the PC from the mains.

 

We will work with our supplier to start replacing the third-party manufactured battery packs by the end of May, 2014.  If you have one or more of the affected models listed below, please contact Sony Service Center or Sony Authorized Service Center nearby at the below list for the battery replacement.

We sincerely apologize for the inconvenience this has caused.

[Affected models] VAIO Fit 11A Personal Computer

 

SVF11N12CAB
SVF11N12CAS
SVF11N12CGB
SVF11N12CGP
SVF11N12CGS
SVF11N13CAB
SVF11N13CAS
SVF11N13CGB
SVF11N13CGP
SVF11N13CGS
SVF11N15CAS
SVF11N16CAB
SVF11N16CGB
SVF11N16CGS

SVF11N16CHS
SVF11N16CTB
SVF11N18CGB
SVF11N18CGP
SVF11N18CGS
SVF11N18CWB
SVF11N18CWP

*VAIO Fit 13A/14A/15A are unaffected.
How to check for the Product Model Number:

 


11 April 2014

Request to Stop Using VAIO Fit 11A Personal Computer

Dear Valued Sony VAIO Customer

It has come to our attention that some of the internal, non-removable battery packs provided to us by a third-party supplier and included in VAIO Fit 11A released in January 2014 have the potential to overheat resulting in partial burns to the housing of the PC.

If you have one or more of the VAIO Fit 11A models listed below, please immediately discontinue use, shut down and unplug the PC from the mains. We are currently identifying affected PCs by serial numbers and developing a program to repair or replace the affected PCs at no charge, or to refund the purchase price for the affected PCs, in accordance with the program. We expect to post a program announcement with details within two weeks. In the meantime, as your safety is our primary concern, we ask again that you please refrain from using the below-listed models until you further hear from us in the program announcement.

We sincerely apologize for any inconvenience this may cause.

Any inquiry, please contact Sony Thai Contact Center at 02715-6100 , 9.00 am – 5.30 pm. For Songkran Festival holidays during April 13 – 16. Any inquiry about VAIO FIT11A, please contact at 02-610-9665 from 11.00 am – 6.00 pm.

 

[Target models] VAIO Fit 11A Personal Computer

 

SVF11N12CAB
SVF11N12CAS
SVF11N12CGB
SVF11N12CGP
SVF11N12CGS
SVF11N13CAB
SVF11N13CAS
SVF11N13CGB
SVF11N13CGP
SVF11N13CGS
SVF11N15CAS
SVF11N16CAB
SVF11N16CGB
SVF11N16CGS

SVF11N16CHS
SVF11N16CTB
SVF11N18CGB
SVF11N18CGP
SVF11N18CGS
SVF11N18CWB
SVF11N18CWP


How to check for the Product Model Number: