Article ID : 00181875 / Last Modified : 16/08/2017

Notice to Customers using Memory Stick PRO media with Memory Stick PRO-compatible Sony Cyber-shot Digital Still Cameras and Handycam Digital Camcorders

Applicable Products and Categories of This Article

2005-06-16

Dear Valued Sony Cyber-shot and Handycam Customer:

We have discovered a possibility that some models of Cyber-shot digital still cameras and Handycam digital camcorders may experience the following symptoms:

Data stored on Memory Stick PRO media, whose capacities exceed 2gigabytes (GB)*, may disappear or be erased when used with the following models of Cyber-shot digital still cameras and Handycam digital camcorders. 

Note*: We have not launched Memory Stick PRO media whose capacities exceed 2GB in the Asia Pacific market.

The following models may not function properly with Memory Stick PRO media whose capacities exceed 2GB.

Affected model names:
Cyber-shot digital still camera
DSC-F77, DSC-FX77, DSC-F77A, DSC-F717, DSC-P32, DSC-P72, DSC-P92, DSC-P8, DSC-P10, DSC-V1, DSC-U30, DSC-U60

Handycam digital camcorder
DCR-TRV22, DCR-TRV22E, DCR-TRV33, DCR-TRV33E, DCR-TRV38, DCR-TRV38E, DCR-TRV60, DCR-TRV60E, DCR-TRV75, DCR-TRV75E, DCR-TRV80, DCR-TRV80E, DCR-TRV350, DCR-TRV355E, DCR-TRV356E, DCR-PC105, DCR-PC105E, DCR-PC330, DCR-PC330E

We ask those customers of the above models not to use Memory Stick PRO media whose capacities exceed 2GB.

Memory Stick PRO media with 2GB or less capacities can be used in the above models.

The Memory Stick media compatibility chart is available at the following URL for your reference:
https://www.sony-asia.com/memorystick/comp_chart.html

For further assistance, please contact the local service centre. A list of the Sony service centers can be found in the Service Centers page.

We sincerely apologize for any inconvenience which this may cause.
Your kind understanding and cooperation are much appreciated.