Article ID : 00106665 / Last Modified : 04/10/2018

The smartphone cannot be played when connected with Media Transfer Protocol (MTP).

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Connect your smartphone with Mass Storage Class (MSC) if it is supported, then make sure the smartphone can be played.
NOTE: While making the MSC connection, an audio file may not be played depending on the file format.

If the name of the folder or file is long, it may take some time to start playback. Assign a short name using only alphabets and numbers.