Sony Support

Article ID : 00134600 / Last Modified : 11/04/2018

The movies play back in HD format instead of 4K when output from the HDMI connection.

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This occurs if the Video Format option in the menu is set to 1920 x 1080. In this case, the movies record and play back in HD instead of 4K. Follow the steps below to select 3840 x 2160 for 4K recording and playback.

  • Go into the System menu.
  • Select Rec Format.
  • Select Video Format.
  • Select 3840 x 2160.