Sony Support

Article ID : 00134600 / Last Modified : 11/04/2018

The movies play back in HD format instead of 4K when output from the HDMI connection.

    This occurs if the Video Format option in the menu is set to 1920 x 1080. In this case, the movies record and play back in HD instead of 4K. Follow the steps below to select 3840 x 2160 for 4K recording and playback.

    • Go into the System menu.
    • Select Rec Format.
    • Select Video Format.
    • Select 3840 x 2160.