Service FAQs

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  • Q: Where’s Sony Repair Service Center located?
    A: Click here to locate a Sony Repair Service Center nearest to your location
  • Q: What about Repair Service Center work hour?
    A: Repair Service Center at shopping mall available daily 11:00 – 20:00
    Repair Service Center at Silom available Mon – Sat on 10:00 – 19:00 except public holiday
    Repair Service Center available Mon – Sat on 08:00 – 17:30 except public holiday

  • Q: Is there rapid repair service? Where can I drop the product?
    A: For more information please contact Call Center, tel. 0-2715-6100.

  • Q: How many repair service collection points are there?
    A: There is a total of 392 collection points to pick up customer sets.

  • Q: Is there a warranty after repair the product?
    A: Sony gives a 90-day warranty after pick up date covering replaced parts and labor charges.

  • Q: How to track the repair status?
    A: You can track your repair status by phone at 0-2715-6100
    For Post Purchase inquiries, press 2
    For Repair services, Press 2
    For Repair status information, Press 1
    Please enter the 8 Digit Job numbers upper right on your job sheet, then press #.
    To confirm please press 1
Go to a specific model support page.