Article ID : 00090896 / Last Modified : 11/04/2018

PlayMemories Home will not start.

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  • There is no response when the shortcut icon is double-clicked or the icon on the Apps bar is selected.
  • An error message such as Browser has stopped working. appears and the app fails to launch.

If PlayMemories Home is failing to launch properly, there are a variety of potential computer and software-related causes. Try the following procedures in order.

NOTE:

  • PlayMemories Home may be unable to launch if storage virtualization software has been installed on your computer and is running a virtual drive.
  • Launch PlayMemories Home after uninstalling the software or disabling the virtual drive.
  • For details regarding storage virtualization software, contact the publisher of the software you are running.
  • If you have not installed storage virtualization software or are unsure if a virtual drive is running, try the following procedures in order.
    Because each of these steps represents a possible solution to this issue, check the status of the connection after completing each step.

STEP 1. Restart your computer.
STEP 2. Update to the latest version of PlayMemories Home.
STEP 3. Select the DLNA Off setting in the PlayMemories Home Setting Initialization Tool.
STEP 4. Restore the application to its default settings using the PlayMemories Home Setting Initialization Tool.
STEP 5. Reinstall PlayMemories Home.

  1. Restart your computer.

    There is a possibility that PlayMemories Home cannot launch because the computer is experiencing a process hangup (freeze). Restart your computer and then try launching PlayMemories Home again. If PlayMemories Home fails to launch even though other software is launching normally, or if the issue is not resolved by restarting the computer, proceed to the next step.
  2. Update to the latest version of PlayMemories Home.

    Check whether the issue is resolved by installing the latest version of PlayMemories Home.
  3. Select the DLNA Off setting in the PlayMemories Home Setting Initialization Tool.

    1. Open the PlayMemories Home Setting Initialization Tool.

      Windows 10

      1. On the computer desktop, click the Start button.
      2. In the Start menu, click the All apps.
      3. Click the PlayMemories Home.
      4. Click to select PlayMemories Home Settings Initialization Tool.

      NOTE:

      • If you cannot find PlayMemories Home Settings Initialization Tool, search for it using the Search box.
      • If Action Cam Creator has been installed, press the Start button to select All apps - Action Cam Movie Creator and PlayMemories Home - PlayMemories Home Settings Initialization Tool.

      Windows 8 or Windows 8.1

      1. Run from the Start screen.
      2. In Windows 8.1, select the button on the Start screen to display the Apps bar. In Windows 8, right-click somewhere without tiles on the Start screen, and then select All apps from the app bar displayed.
      3. When All apps is displayed, PlayMemories Home Settings Initialization Tool displays in the PlayMemories Home location.
      4. If you cannot find PlayMemories Home Settings Initialization Tool, search for it using the Search charm.

      Windows 7

      1. On the computer desktop, click the Start button.
      2. In the Start menu, point to Programs or All Programs.
      3. Point to PlayMemories Home.
      4. Click to select PlayMemories Home Settings Initialization Tool.
    2. Check the box for DLNA Off and then select Start.

      Image

    3. When the message Are you sure you want to run the following process? and DLNA Off is displayed, select Yes.

    4. When the message Process completed is displayed, select OK.

  4. Restore the application to its default settings using the PlayMemories Home Setting Initialization Tool.

    1. Open the PlayMemories Home Setting Initialization Tool.

    2. Check the box for Restore the program to its default settings and then select Start.

      Image

    3. When the message Are you sure you want to restore the program to its default settings? is displayed, select Yes. When Process completed is displayed, select OK.

    4. When you launch PlayMemories Home, the message Select the settings that PlayMemories Home uses initially will be displayed. Select Use custom settings and then select Next.

    5. The Add folders window will appear. Uncheck the box for Pictures (or My Pictures) and then select Next.

    6. The Import Media Files window will appear. Check the box for Import PlayMemories Home when a device is connected and then select Next.

    7. The PlayMemories Online settings window will appear. Check the box for Skip PlayMemories Online set-up now (you may set-up later) and then select Next.

    8. Reselect the DLNA Off setting in the PlayMemories Home Setting Initialization Tool.

    If the issue is resolved, you can register a folder. If the issue reemerges once a folder has been registered, it is possible that the folder contains images that are problematic in some way (damaged or incompatible files, etc.).

  5. Reinstall PlayMemories Home.

    Reinstall the PlayMemories Home software. Refer to the following for details on reinstalling.

NOTE: If PlayMemories Home installation fails to complete properly or if startup or performance is unstable even after installation is completed, try running the PlayMemories Home Repair Tool. The PlayMemories Home Repair Tool can be downloaded from the address below.

If the issue is still unresolved, please contact us.